Regional AAP initiative C4C: Connectivity 4 Communication with Communities, Community engagement & Consultative processes
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A community-based outreach programme, as a response to the protection and assistance needs of refugees and IDPs in urban contexts, seeks to build on the skills, capacities and knowledge of the wider community, including through trusted and diverse members of their own community. T
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In situations of forced displacement, the ties which hold a community together are often severely weakened or broken. Open and regular interaction between individuals and groups, their shared values and interests, and their means of minimizing disparities and avoiding marginalization, may need to be supported to regenerate during displacement.
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The ICRC tries to ensure that its activities on behalf of IDPs and those at risk of displacement support, rather than undermine, communities’ and individuals’ self-protection mechanisms and coping strategies.
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The Heightened Risk Identification Tool (HRIT) has been developed to enhance UNHCR’s effectiveness in identifying refugees at risk by linking community-based / participatory assessments and individual assessment methodologies. It has been designed for use by UNHCR staff involved in community services and / or protection activities (including resettlement) and partner agencies.
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AAP is implemented in different ways, and to different levels in operations. A quick AAP self- assessment will identify the areas of strength and areas needing improvement. This will inform the operations’ strategy on the areas of the AAP framework to prioritise.
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This can be used by staff in the field to record feedback and complaints for onward forwarding to the office on daily or weekly basis. Variations of this table can be established as excel spreadsheets in line with the needs of the operation. It is not designed for use in recording sensitive and urgent complaints or requests for action .These should be immediately dealt with using the established procedures.
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Discover the key points to consider when estabilishing feedback mechanisms
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In many contexts, humanitarian agencies use digital screens or displays to share important information with communities. These screens can be useful channels to engage communities – but care is needed to minimise excluding groups and exacerbating a ‘digital divide’.