< Toutes les ressources

Overcoming common barriers to communication

Resource details

  • Resource type: Document
  • Organisation: UNHCR
  • Région: Global
  • Tags: Facial expression, Body language
  • Publication year: 2020


The behaviour and body language of staff can sometimes be a barrier to effective and respectful communication and make positive outcomes less likely. Below are some recommended ways to increase positive interaction. Not all the recommendations will be appropriate in every context. The recommendations below must be tailored to the context.

Précedent Key considerations when establishing feedback mechanisms
Suivant Simplified package: Whats is PSEA?