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Guidance for call center during COVID-19

Resource details

  • Resource type: Guidance
  • Organisation: UNHCR
  • Région: Global
  • Tags: Logistical preparation, Call center, COVID
  • Publication year: 2020


This guidance pulls together emerging practices from several UNHCR operations which use call centers to engage with communities. It complements the Risk Communication and Community Engagement (RCCE) and Connectivity for Refugees guidance notes and specifically focuses on how existing call centers can adapt to challenges arising from the COVID-19 situation, such as call center operators working from home to comply with social distancing.

Précedent Gender-based violence prevention, risk mitigation and response during COVID-19
Suivant Guidance Note – Connectivity for Refugees COVID-19