Regional AAP initiative C4C: Connectivity 4 Communication with Communities, Community engagement & Consultative processes
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This is a ‘menu’ of potential questions for organisations to choose from and adapt to the context, situation and phase of response they are operating within. The questions are designed for use in MSNAs for the collective response but could also be adapted for sector level assessments at both inter-agency and agency levels.
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A feedback mechanism as described in this guide is different from a perception survey in that a feedback mechanism lets the community set the agenda and share whatever feedback, concerns or rumours/misin-formation/misconception they want to share and aims to provide answers back to the community.
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This guide suggests practices to support an active role for communities in humanitarian services and decision-making, improve access to information and keep people connected to support their own ways of coping.
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This Tool is the product of collaborative efforts, resulting from consultations and contributions from UNHCR staff and partners in the field and at headquarters in Geneva; it was piloted in 14 countries and has been applied in 40 UNHCR field operations. UNHCR would like to thank all those who contributed to the development of this Tool.
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Sharing consistent, accurate and engaging content for targeted audiences is key in Risk Communicationsbut knowing what to share via these channels can be challenging. Access to accurate information allows people to make informed decisions to protect themselves and their families.
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This practical guidance is designed to assist programme specialists to implement COVID19 RCCE activities for and with refugees, IDPs, migrants and host communities vulnerable to the pandemic.
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This note provides guidance on dealing with and managing stress and emotions, enabling staff to treat persons of concern with dignity and empathy, and to further facilitate and strengthen effective communication.
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Based on UNHCR’s own and inter-agency experience, this checklist has been developed to support operations to identify areas which may require additional focus to strengthen Communication with Communities and meet the Core Actions outlined in UNHCR’s Age Gender and Diversity Policy
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This guidance note on Connectivity for Refugees is intended as a quick reference tool to support colleagues working directly with populations of concern in response to COVID-19. It complements the Risk Communication and Community Engagement(RCCE)guidance and highlights issues related to connected communication channels, internet access and modalities for delivery.
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This brief provides an overview of UNHCRs approach to engaging communities in the prevention and response to COVID-19, and draws on examples from the field,where displaced communities are partneringwith humanitarian actors to protect those at heightened risk.